Unwanted Returns Policy
Not quite right? Here is how to return your order.
We want you to be completely satisfied with your lighting. If a standard stock item isn't a perfect fit for your space, our returns process is designed to be clear and fair.
Consumer returns
As a private customer, you have 14 days from the date of delivery to notify us if you wish to return an item. To ensure your refund is processed without delay, please follow these steps:
- Request an RMA: Email us to receive a returns order number. This must be clearly displayed on your packaging; we cannot accept returns without it.
- Condition: Items must be returned unused, in their original "as new" condition, and in the original, undamaged packaging.
- Timeline: Goods must arrive back at our warehouse within 30 days of the original delivery date.
- Shipping: Return shipping is at your expense. We recommend using a tracked service, as we cannot be held responsible for items lost or damaged in transit.
Once we have inspected the goods, we will issue a refund (minus the original delivery costs) within 14 days.
Note: In accordance with Spanish Law (Art. 103 TRLGDCU), custom, bespoke, or made-to-order products are non-returnable and non-refundable.
Trade returns
Returns for trade account holders are governed by our B2B terms and conditions:
- Notification: You must notify us of any return request within 3 working days of receipt.
- Restocking fees: Trade returns are subject to a handling and restocking charge of at least 25%, depending on the specific manufacturer's policy.
- Exclusions: Special project orders and modified fixtures cannot be returned.
