Damaged Goods Policy

Damaged on arrival? We will put it right.

While we take every precaution to ensure your lighting arrives in perfect condition, accidents can happen during transit. If your order is damaged, please notify us within 24 hours of delivery. This speed is essential for us to process a claim with our couriers and resolve the issue for you quickly.

To help us fast-track your replacement, please email support@lightsourcemallorca.com with:

• Your order number
• Clear photos of the damaged item
• Photos of the external and internal packaging

We will arrange the collection of the damaged or faulty goods at no cost to you. Once we have inspected the items, we will dispatch a replacement immediately via our standard delivery service.

If your project is on a tight deadline and you require express shipping for the replacement, we simply ask that you cover the difference in the freight cost.